Refund and Cancellation Policy

Easy Cancellation:

• You can cancel your subscription at any time from your account settings

• No questions asked, no cancellation fees

• Your subscription remains active until the end of your current billing period

• You will continue to have access to paid features until your subscription expires

• After cancellation, your account will automatically revert to the free plan

Payments are final once you have used the credits they bought. Credits run on AI computing that we pay for the moment you use them, so it can't be given back.

• If a charge went through and you haven't used any of its credits, write to us within 48 hours and we will refund it in full. This includes a renewal you forgot to cancel.

• Once you have used any credits from a payment, that payment is no longer refundable.

• There are no refunds for part of a month.

• A yearly plan is one payment for 12 months. Its credits refill every month.

• If you haven't used any credits from the yearly plan, write to us within 48 hours of paying and we will refund it in full.

• Once you have used any credits from the yearly plan, the payment is final. There are no refunds for unused months.

• Cancelling turns off next year's renewal. You keep the plan, and its monthly credits, until the year you paid for ends.

• Switching from a monthly to a yearly plan charges the yearly price less the unused part of your current month. That charge follows the same rules.

• If you haven't used any credits from a pack, write to us within 48 hours of buying it and we will refund it. Once you have used any of them, the pack is final.

Nothing in this policy limits any mandatory refund, cancellation, or withdrawal rights you may have under the consumer-protection laws of your country (for example, statutory "right of withdrawal" periods). Where local law grants a broader right than stated above, that law applies.

How to Request a Refund:

• Contact our support team at support@genvibe.pro

• Write within 48 hours of the charge, from your account email, and say which payment it is

• Refunds are processed within 5-10 business days

• Refunds are issued to the original payment method

• You will receive an email confirmation once the refund is processed

The following are not eligible for refunds:

• Any payment whose credits you have started using, on any plan or pack

• Requests made more than 48 hours after the charge

• Unused months of a yearly plan

• Third-party fees (domain registrations, app store fees)

• Accounts terminated for violation of Terms of Service

• Free trials do not require payment information

• Free plan users can upgrade to paid plans at any time

• No refunds are applicable for free services

• Free plan limitations are clearly stated on our pricing page

• Contact us immediately if you notice any billing errors

• We will investigate and resolve legitimate billing disputes promptly

• Charges made in error will be refunded

• If you dispute a charge with your bank instead of writing to us, your account is paused while the dispute is open, and we share your usage records with the bank and our payment provider

• In case of significant service outages, we may offer service credits

• Service credits are applied to your next billing cycle

• Credits cannot be converted to cash refunds

• Credits expire if not used within 12 months

• All subscriptions automatically renew unless cancelled

• You will receive email reminders before renewal

• Cancel before your renewal date to avoid the next charge

• Renewal charges follow the same rules: refundable within 48 hours only if none of their credits have been used

• Update your payment method in account settings

• Failed payments may result in service suspension

• We will attempt to collect payment for 7 days before suspension

• Reactivation is immediate upon successful payment

• All prices are listed in USD unless otherwise specified

• Applicable taxes will be added at checkout

• Currency conversion fees may apply based on your payment method

• Tax rates may change based on your location and local regulations

For any billing questions, refund requests, or payment issues:

• Email: support@genvibe.pro

• Subject: "Billing Support" or "Refund Request"

• Include your account email and detailed description

• Response time: 24-48 hours